How can we help you?
Our knowledge base contains a wide array of how-tos, and tips and tricks.If you’ve got a question or need help, chances are there is an article with exactly what you need to know.
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AVANT and IApproach programs – What is the difference?
The primary difference is the AVANT program includes small and large aircraft. The IApproach program includes small and popular corporate aircraft. In addition, the AVANT has extended capabilities in the ... Read More
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AVANT I can’t find a Manufacturer or Model in AD Search List
Problem: You are searching for a current Airframe, Engine, Propeller, or Appliance but it’s not located on the AD Search screen. Note: Check to ensure you are using the current bi-weekly update ... Read More
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Does AVANT have a solution for MAC computers?
Yes. AVANT is available for the Mac, PC and even some large screen tablets using Tdata’s Desktop Delivery option. This option also enables access anywhere there is a computer and ... Read More
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Does the AVANT program allow me to add an AD not included in the software?
Yes. In the AD Listing simply click on the Insert AD tab and follow the instructions.
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How can I update a previously saved report to ensure that I have the latest information?
After opening AVANT, select the desired existing report, open the AD compliance section and select Update Report. The software will automatically add any ADs that have been released up to ... Read More
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Install error – This version of Windows can only install verified apps
Installing Tdata products on Windows 10S When installing software on Windows 10S, you may see a Windows warning that “This version of Windows can only install verified apps.” This message ... Read More
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Support: AVANT Error Message – An Abnormal Error Has Occurred
Problem: Error message “an abnormal error has occurred running this program – invalid procedure call or argument” received when using the AD program. This error message is an indication that there are ... Read More
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Support: AVANT Error Message – Path 75 Access
Problem: Error message “Path 75 Access” is received when opening the AD program. Resolution: The AD Program needs full Administrative Read and Write access which is a configuration of the Windows Operating System. ... Read More
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Support: AVANT Error Message – Please Insert CD/DVD
Problem: Error message “Please Insert CD” is received when opening the AD program. There are several resolutions for this error message depending on how the program is installed and being used. ... Read More
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Support: AVANT Glue Residue or trouble reading Discs
Problem: Glue residue or smudges on your disc. Explanation: You may at times notice a light film on a CD or DVD. Please simply wipe the film off with a soft, damp ... Read More
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Support: Error Message – AVANT Demo expiration screen appears
Problem: Some users may see this screen even though they have paid for their subscription service. Your subscription is safe. This screen was intended to ask you to activate your ... Read More
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Support: Upgrading AVANT from CD to DVD
This article explains the process of upgrading the AVANT AD program from CD to DVD format. In the steps which follow, you will be: 1. Backing up your AVANT work ... Read More
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Support: Where can I get the release schedule for biweekly issues?
You can right-click here to download and save the bi-weekly calendar/release schedule for the current year. Note: When you right-click on the link, you can either choose ‘save as‘ to ... Read More
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When attempting to register the Avant software, I get a permissions warning message “access to the registry key…”
Please follow the steps below to address the issue. Method #1 1). Close the AVANT program. 2). Right-click on the AVANT icon and choose ‘Properties’ 3). Click on the ‘Compatibility’ ... Read More
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Do you have plans to eliminate DVD installed regulatory software?
Our DVD product is very popular, especially in rural areas or locations without an internet connection. For this reason, we have no plans to eliminate our traditional DVD software options.
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I am a current subscriber to one of your DVD regulatory products, can I convert my subscription to IA7 in the middle of my contract period?
Yes! Just contact us and we will give you credit for the remainder of your DVD subscription towards an upgrade to IA7.
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I want to upgrade from IApproach 6, is there a file conversion service?
We are planning to offer this in the future, however at this time we do not offer this service. If you need any help during your setup, our representatives are ... Read More
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Support: I am having trouble logging into my Tdata account to place an order or view order history – How do I login?
Please make sure that you are using the login credentials for Tdata.com and not for one of our online products such as IA7. Tdata.com is intended for viewing our product ... Read More
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Support: I am having trouble logging into IA7 – How do I login?
IA7 is a web application which means that we have to use a different kind of server. It is not actually located at Tdata.com This also means that you may ... Read More
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Support: Where can I get the release schedule for biweekly issues?
You can right-click here to download and save the bi-weekly calendar/release schedule for the current year. Note: When you right-click on the link, you can either choose ‘save as‘ to ... Read More
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Why should I choose IA7 over IApproach with Internet Delivery or AVANT with Desktop Delivery?
Choose what works best for you. IA7 is completely browser and cloud based and works on all operating systems. We provide updates regularly. You can create PDFs, download or print ... Read More
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AVANT and IApproach programs – What is the difference?
The primary difference is the AVANT program includes small and large aircraft. The IApproach program includes small and popular corporate aircraft. In addition, the AVANT has extended capabilities in the ... Read More
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Can I run IApproach on the Mac?
IApproach is a Windows program. There is no Mac version available, however it is still possible to run IApproach on the Mac. 1). Please consider our IA7 web based product ... Read More
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How do I only print applicable ADs?
De-select the AD you want to exclude by clicking on the red checkmark to remove it.
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How do I only print recurring ADs?
Open the Print menu by clicking on the printer icon then select ‘Print Recurring ADs Only’.
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How do you recommend using IApproach software for researching appliances?
The easiest way is to refer to the aircraft and its records then open IApproach’s Appliances tab to identify the particular appliance’s ADs. However, many aircrafts’ records are incomplete. IApproach ... Read More
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Install error – This version of Windows can only install verified apps
Installing Tdata products on Windows 10S When installing software on Windows 10S, you may see a Windows warning that “This version of Windows can only install verified apps.” This message ... Read More
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Is there an easy and quick way to find the name of the current certificate holder of an aircraft in the IApproach software?
Yes. The best way to search is to use the ‘Find by Model’ button (in the ADs section) and enter the desired aircraft model number. Once you have found the ... Read More
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Support : IApproach – “Expiration file not found, cannot continue” OR “Installation incomplete
Use REGEDIT to enable read and write permissions for the following areas of your registry then restart IApproach. HKEY_CURRENT_USER\Software\tdata corporation HKEY_LOCAL_MACHINE\Software\ If you need help with this procedure, please contact Tdata ... Read More
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Support : IApproach – Will IApproach run under Win 7, Win 8, Vista and Windows 10?
IApproach will run under Windows 7 through Windows 10 – simply modify the IA6 shortcut. Please refer to the IApproach Windows 7-10 bulletin.
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Support: IApproach – Can I install IApproach under ‘limited’ or other non-administrator user accounts? How about multiple user accounts on the same work station?
Yes but you need to install according to the steps below. These steps require advanced knowledge of the operating system. Preferred method: 1.) Log in as administrator and install with ... Read More
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Support: IApproach – Customers using Avast antivirus software experiencing problems running IApproach
A). Problems can occur when Avast antivirus falsely identifies IApproach as a virus. This is known as a “False Positive” and can occur at any time when your antivirus definitions ... Read More
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Support: IApproach – error message “either your demo period has expired or you entered an incorrect password when you installed …”
You have installed the program as a demo or used the wrong password when you originally installed. Reinstall IApproach. Your password is printed on the DVD. If you need help, ... Read More
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Support: IApproach – ERROR: “data source name not found and no default driver specified” or similar message”
The most common causes for this problem are: 1). Win95/98 – Microsoft MDAC was not completely installed before installing IApproach. 2). Reboot your PC and then Reinstall IApproach. 3). Your password ... Read More
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Support: IApproach – FAA forms – The data does not line up with the form when printed
Make sure that your printer is set to 8.5 x 11 and not A4. Since the FAA forms are designed for 8.5 x 11, they will not line up correctly ... Read More
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Support: IApproach – FAA Forms: When trying to print a form that I have created or opened, nothing happens after selecting ‘Print’ or ‘Print preview
This issue is caused by an incomplete or corrupted installation of the Adobe® Acrobat Reader®. To correct this problem, uninstall Acrobat Reader, reboot your computer then install the latest version ... Read More
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Support: IApproach – I am having a lot of error messages which cause the program to close or my computer to lock up.
A). The most common causes include: 1). A dirty or defective DVD drive 2). Scratched, defective or dirty DVD media 3). An outdated DVD drive (manufactured around 1997 or before) ... Read More
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Support: IApproach – I am having problems previewing or printing 337 forms
A). If you see and error such as “unsupported operation” or similar, please refer to the IApproach IA6_Windows_7-10 bulletin and follow steps 1 through 7.
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Support: IApproach – I cannot locate my installer DVD. Can I get another one?
The installer is now on the Monthly or Biweekly DVD. You will find the setup file in the root of the DVD.
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Support: IApproach – If I uninstall or reinstall IApproach will I destroy my saved files?
No. Your workfiles will stay in the default folder unless you manually delete them. For XP – C:\Program files\IA6 For Windows 7 and up, look in the folder ‘Documents\IApproach’
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Support: IApproach – Message “This copy of IApproach is outdated – Please insert the most recent issue …”
Try opening Airworthiness Directives section before trying to access any other section of IApproach. If the Airworthiness Directives section does not open, the DVD you are using is likely out of date. ... Read More
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Support: IApproach – Message that IApproach was not correctly installed, please reinstall..” OR “Installation incomplete – please reinstall IApproach
Perform following actions to resolve this problem: 1). Use REGEDIT to enable read and write permissions for the following area of your registry then restart IApproach. 2). HKEY_LOCAL_MACHINE\SOFTWARE\FMIUC 3). If ... Read More
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Support: IApproach – Shortcut to drive or network connection cannot be found” error when clicking on the IA6 desktop icon
The most common causes of this error are: 1). Your computer is not able to read the DVD media. Make sure that the IApproach DVD is in your DVD drive. ... Read More
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Support: IApproach – When I click on Summary of STC’s and I get an hour glass and then it goes away and nothing happens
Install the latest version of Acrobat Reader from the Adobe website.
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Support: IApproach – When printing an FAA form, all of the checkboxes are checked (for example 337 in Block 4).
A). This can occur if you do not have Adobe Reader installed or Adobe Reader is not set as the default for viewing PDF files. Many new computers come with ... Read More
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Support: IApproach – When trying to open Summary of STC’s I get an error “…no association with PDF files.”
Open the IApproach Main Menu then press and hold the CTRL, SHIFT and F7 keys at the same time. A pop-up screen will ask if you have Adobe v.7.0. Click ... Read More
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Support: IApproach ERROR 4401 or Trouble viewing SBs, TCDS, ACs or FARs
A). CAUSE: Recent changes with Internet Explorer 9 have restricted portions of the registry which were previously available. 1). To correct this, save this file to your desktop IApproach_Fix.zip 2). ... Read More
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Support: Where can I get the release schedule for biweekly issues?
You can right-click here to download and save the bi-weekly calendar/release schedule for the current year. Note: When you right-click on the link, you can either choose ‘save as‘ to ... Read More
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Can a bar code reader be used by iTrax?
Yes.
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Can a list of inventory for one aircraft be separated from another aircraft conveniently?
Yes. iTrax provides the ability assign parts to individual aircraft.
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Can iTrax allow immediate determination of parts on hand?
Yes including the ability to produce printed reports.
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Can iTrax automatically work in conjunction with your MTrax maintenance tracking software?
No. iTrax is stand-alone software.
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If I purchase the iTrax software, can it be installed on more than one computer?
Yes. Additional user licenses can be purchased.
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Install error – This version of Windows can only install verified apps
Installing Tdata products on Windows 10S When installing software on Windows 10S, you may see a Windows warning that “This version of Windows can only install verified apps.” This message ... Read More
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Does the Lycoming Engine Manual subscription only include service information related to ADs or do I get ALL Lycoming service information?
The Lycoming Engine Manual subscription includes all currently published Lycoming service information.
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How do I determine the current status of publications in my Lycoming Engine Manual subscription?
Open the program, click on the “List of revisions” link at the top-right of the main page. The resulting page will show all of the new publications which have been ... Read More
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Install error – This version of Windows can only install verified apps
Installing Tdata products on Windows 10S When installing software on Windows 10S, you may see a Windows warning that “This version of Windows can only install verified apps.” This message ... Read More
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Is the information contained on the Lycoming website the same as the information contained on the Lycoming Engine Manual subscription?
No. Our Lycoming subscriptions contain Overhaul manuals and many special publications that are not available on the Lycoming website.
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My specific engine is not listed in the Lycoming Engine Manual table of contents.
Many Lycoming engines are not specifically listed as Lycoming produces a general direct-drive engine manual that covers many engine models. A great reference is Service Letter 114 which shows which ... Read More
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Can MTrax reports be transferred to another MTrax customer via email?
Yes. MTrax enables exporting of files in a format that can be sent via email.
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Can MTrax track items in addition to ADs, inspections, servicing, components, and publications?
Yes. Additional items such as torque wrench certifications, tug maintenance, pilot medicals, etc. can be tracked using MTrax.
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Does MTrax require a lot of computer resources for operation?
No. Very little computer resources are required to run MTrax.
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How would MTrax help me if I have a small shop?
MTrax, with regular and proper data input, essentially becomes a “manager” in that it provides automatic alerts for due dates that can help in personnel scheduling, parts acquisition, customer relations, ... Read More
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Install error – This version of Windows can only install verified apps
Installing Tdata products on Windows 10S When installing software on Windows 10S, you may see a Windows warning that “This version of Windows can only install verified apps.” This message ... Read More
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Is the yearly fee for MTrax $1995?
No. MTrax is not a subscription but a one-time software purchase. After your first year of free support and upgrades, you can continue support and upgrades (optional) for $299 per year.
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Support: MTrax – “Error opening database “X:\MTraxData.mdb is not a valid path”
On Windows Vista, Win7 and Win8 machines, mapped drives will sometimes not be properly restored when you restart the machine. This can occur when trying to run MTrax ( or any ... Read More
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A Boeing 747 is made up of how many parts?
A Boeing 747 is made up of six million parts Boeing 747 is the most well known wide-body commercial airliner and cargo transportation aircraft frequently referred to as the Queen ... Read More
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Support: Remote assistance tool (Tdata support viewer)
We can help you remotely! Please coordinate with one of our Support representatives and download and run the Tdata Support viewer. 1,) For Windows click here to download 2.) For ... Read More