IApproach – Issue with Adobe Reader auto updating to 64 bit

IApproach users: Adobe Reader is now automatically updating to the 64-bit version which is causing issues with viewing Service Bulletins, Printing and previewing Forms, and certain features of IApproach that utilize PDF viewer.

To avoid and/or fix this issue from occurring it is recommended that Adobe Reader 64-bit be uninstalled and replaced with The Foxit PDF Reader.

To uninstall Adobe Reader, click on the search button in the task bar at the bottom of the screen and type ‘Control Panel’ then click on the Control Panel icon:

When Control Panel opens, click on ‘Programs / uninstall a program’.

In the resulting list of programs, right-click on Adobe Acrobat Reader and select ‘Uninstall’ then follow the prompts to complete the process.

Download and Install FoxIt Reader (click here to download). During the installation, if you are prompted to set Foxit Reader as the default PDF viewer – click Yes/Allow.

Please follow the steps below to address the issue.

Method #1

1). Close the AVANT program.

2). Right-click on the AVANT icon and choose ‘Properties’

3). Click on the ‘Compatibility’ tab

4). Place a checkmark next to ‘Run this program in compatibility mode for’ section and choose ‘Windows XP Service Pack 3’

5). Place a checkmark next to ‘Run this program as an administrator’ (you do not need to be an administrator to do this).

6). Click the ‘Apply‘ button then the ‘OK‘ button.

7). Run the AVANT software (if you see a Windows message about the program making changes to your computer, click yes).

8). Try to register again. You will now be able to register going forward.


Method #2

Using Windows Explorer, browse the Avant disc and open the Support folder.

Inside the Support folder, select Regmate and then right-click on it and choose Run
as administrator from the context menu.

The registration assistant will start.

Click the Install button and allow it to complete. It runs very quickly and once
completed, just close it and then return to your Avant software to re-try the

Please make sure that you are using the login credentials for Tdata.com and not for one of our online products such as IA7.

Tdata.com is intended for viewing our product line, placing orders and viewing your order history.

Our online products such as IA7 are hosted on separate servers because they are web applications and have special requirements.

If you are trying to log into your IA7 account then you can go directly to IA7 by using this address (it is suggested that you bookmark this):


If you are trying to login to Tdata.com to place an order and don’t know your password, you can reset it using this link:


If you need help, please contact us.

Related article: Logging into IA7


IA7 is a web application which means that we have to use a different kind of server. It is not actually located at Tdata.com

This also means that you may have different login credentials for your account at Tdata.com versus IA7

Option 1: You can go directly to IA7 by using this address (it is suggested that you bookmark this):


Option 2: There are buttons at Tdata.com which will take you directly to the login page for IA7

If you are using a mobile device, you can find the IA7 button in the menu as seen below.

If you are using a desktop computer, the IA7 login button is located across the top of Tdata.com

IMPORTANT: When you are finished using IA7, it is important that you log out instead of just closing your browser.


>> Related article: I am having trouble logging into my Tdata account to place an order or view order history

You can right-click here to download and save the bi-weekly calendar/release schedule for the current year.

Note: When you right-click on the link, you can either choose ‘save as‘ to download the PDF to your device or you can ‘view in a new tab‘ to view the document in your browser.

Installing Tdata products on Windows 10S

When installing software on Windows 10S, you may see a Windows warning that “This version of Windows can only install verified apps.”  This message typically appears when installing an app which was not downloaded from the Microsoft store.

Despite that warning, you can allow the software to run by right-clicking the Start menu and choosing Settings from the list.  The Windows Settings window appears:

Click on Apps to open the Apps & features window.

From the section Choose where to get apps, select Anywhere from the list.  Finally, close the Apps & features window and try the installation again.

Copyright © 2020 – Tdata, Inc. – www.Tdata.com – 614.885.1169

We can help you remotely! Please coordinate with one of our Support representatives and download and run the Tdata Support viewer.

1,) For Windows click here to download

2.) For Mac users, right-click this link and ‘save link as’

Do not use this tool unless instructed to do so by a Tdata Support representative

On Windows Vista, Win7 and Win8 machines, mapped drives will sometimes not be properly restored when you restart the machine.

This can occur when trying to run MTrax ( or any other software ) that connects to a database over a mapped drive.

To resolve this issue, you should be logged into the computer with administrator rights.

You can either follow steps 1 through 7 below -OR- right dowload this file > EnabledLinkedConnections , save to your computer then unzip the file. After you have unzipped the file, double click on EnabledLinkedConnections.reg and choose ‘Merge’

After you have merged the file into your registry, restart your computer

If you want to modify your Registry manually, follow the steps below.

You will need to configure the registry setting “EnabledLinkedConnections” as described below;

1. Click ‘Start’, then type regedit into the Search box, and then press the ENTER key.

2. Locate the following registry subkey:


3. Right-click on the ‘System’ hive and select ‘New’, and choose ‘DWORD Value’.

4. Type EnableLinkedConnections and then press ENTER.

5. Right-click on ‘EnableLinkedConnections’ and select ‘Modify’.

6. In the ‘Value data’ box, replace the 0 with 1 , and then click ‘OK’.

7. Exit Registry Editor, and then restart the computer.

No. Your workfiles will stay in the default folder unless you manually delete them.

For XP – C:\Program files\IA6

For Windows 7 and up, look in the folder  ‘Documents\IApproach’

Install the latest version of Acrobat Reader from the Adobe website.